Refund policy
Refund & Returns Policy
At NAD2YOU, we are committed to quality and customer satisfaction. If you’re not completely happy with your purchase, we’re here to help — within clear and fair guidelines designed to protect the integrity of our products and the wellbeing of our customers.
Returns Eligibility
You may request a return or refund within 30 days of purchase if:
1. You did not receive the item you ordered
2. The product is defective, damaged, or faulty upon arrival
3. The product you received differs from the description provided at the time of purchase
To be eligible for a return, the item must be unused, in its original condition, and sent back in the original packaging. Proof of purchase is required for all returns and refund requests.
Non-Returnable Items
Certain products are non-returnable due to safety, hygiene, or regulatory reasons, including:
• Opened or used products
• Items returned without original packaging
• Gift cards or promotional credits
Important Note on NAD+ and Temperature-Sensitive Products
Due to the nature of our products — especially NAD+ vials which require cold-chain handling — we cannot accept returns for any opened, temperature-sensitive, or perishable items. Once shipped, these items are no longer viable for redistribution due to strict safety and quality control standards. This policy helps ensure product integrity for all customers.
Cancellations and Refunds
We are unable to cancel or refund an order once it has been processed and shipped. Please review your order carefully before completing checkout, including product quantities and shipping details.
Exchanges
If you receive a product that is defective or damaged, we may offer an exchange for the same item. Please contact us with your order information and a clear description of the issue.
Return Shipping
If your return is approved, you will be responsible for covering the shipping costs to return the item to us. Shipping fees are non-refundable. We recommend using a tracked and insured delivery service, as we cannot guarantee that returned items will reach us safely.
Exclusions
Refunds or exchanges will not be provided for:
• Items that have been used, opened, or damaged due to customer handling
• Orders placed more than 30 days prior to the return request
• Products purchased through third-party resellers
Policy Changes
NAD2YOU reserves the right to amend this Refund & Returns Policy at any time. Changes will be posted on our website. We encourage you to review this page periodically for the latest information.
Need Assistance?
If you have any questions regarding your order or our return process, please reach out to our support team via the contact form on our website.